I would first like to point out that I was previously a satisfied long standing customer of Dunelm. I have recently moved house and bought a significant amount of stuff from them. Essentially I bought a large number of goods all on one receipt totalling £250. I used a £60 credit note and paid the rest on a credit card. As often happens with things like this one of the items, namely a pair of curtains, was not suitable, so I returned them unopened with my receipt. The value of the curtains was £80.
I fully appreciate that legally. The right to return and get a refund, whilst not statutory, was a term of the contract as it is in their terms and conditions. The refund being in the same form as payment is not something I have a problem with either. However, personally I think the decision of what to do in this instance is a pure customer service point. 😐
Moral of the story? If you get a credit note from Dunelm make sure you only use it on items that cover its value and no more, and items that you definitely want to keep. Put any further spend on another receipt. What is your suggestion from your experience? 😆
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